First Access Technologies was founded in 2005 by Deborah Sweeney with the primary goal of saving client money on their phone and internet services. When Dennis joined the organization in 2007, the scope of services expanded to include telephone hardware and software solutions. First Access has supported over 200 local businesses with their telephony and technology needs.
We value collaboration and building trust with our customers. We work to identify and understanding the unique needs of each client. We have the highest regard for quality and providing cost effective solutions that meet those individual needs.
My goal is to exceed my customers expectation. I list my title as “Trusted Advisor” because I use all of my past experience to educate and advise clients regarding the best solution that meets their need.
- On Premise Wiring
Summary of Solutions
Avaya IP Office, Merlin, Partner Phone Systems
Traditional and VoIP Systems
Battery Back-up and Surge Protection
Overhead Paging Solutions
Long Range Cordless Phones
In-building cordless phones using DECT Technology
Headsets (Wired/Cordless) + Conference Room Phones
Salem, New Hampshire
Jim Boland hired First Access Technologies to help update Fuddruckers located in Reading, Massachusetts. The ultimate goal was to transform the restaurant so it had a modern look and feel. Ultimately Fuddruckers wanted to focus on providing the best customer experience it could.
Our Key Updates
The overall goal of the project was to provide an excellent level of sound that provided the best customer experience for Fuddruckers guests. The restaurant had not updated its speaker system since it originally opened more that 10 years ago.
The 16 stainless steel speakers that were originally installed did not meet the needs of the newly renovated restaurant. There were not enough of them installed to cover the entire restaurant and provided inadequate sound.
We removed 16 existing stainless steel speakers and replaced them with 23 DMX 1525 speakers. DMX 1525 speakers are designed specifically for in-ceiling installation, the CM1525 speaker system features a metal-case enclosure, 5-inch woofer and 3/4-inch soft dome tweeter.
Postive Customer Experience
We not only covered the dining room with great sound, but we were able to place speakers in new places like hallways and bathrooms. With an attention to detail, we painted the speakers black to match the ceiling tiles. Jim Boland was extremely happy with the quality of sound our speakers provided. Our solution met the goals established and contributed to providing a great customer experience.